FAQs

How can I clean my bracelet?

 Natural Water

Water neutralizes the negative energy stored in the stone and directs it back to the earth.

Rinse and stimulate your stones with water by placing them under directly under natural rainfall for 4 to 5 minutes. If it’s a dry season, you can also place your stones in a colander and run your stones under a faucet for about 10 minutes.

Sunlight or Moonlight

Sunlight and moonlight can charge and clean your gemstone.

The sun will supply a newly harvested gemstone with yang solar energy that balances the stone’s innate yin energy it received from the earth during its creation. For stones that are susceptible to discoloration under the strong sun (such as amethyst, rose quartz or amber, you can opt to put them out at dawn for an hour.

How do you ship packages? 

We ship our packages via USPS. Customers are given a tracking number as soon as their order has been fulfilled. From fulfillment shipping should take 3-5 business days. If more then 7 business days have passed before you received your order please email usor direct message us on instagram.

 

What types of payment do you accept?

-We accept all major credit cards: MasterCard, Visa, American Express, and Discover, and PayPal.

Return Policy

Please send an email to thebalancedcompany@gmail.com to begin your return process.

Our return policy lasts 30 days. To be eligible for a return, the item must be in its original condition and packaging. The customer is responsible for all shipping costs to send the item back to our facility. Shipping costs from the original order are non-refundable and will be deducted from the refund. Once a return is received, the customer will receive an email notification and we will proceed to refund the purchase. If 40 days have passed since the original purchase and we have not received the product, we, unfortunately, cannot offer a refund or exchange.